FREE PDF GCX-SCR - GENESYS CLOUD CX: SCRIPTING CERTIFICATION NEWEST NEW TEST CAMP

Free PDF GCX-SCR - Genesys Cloud CX: Scripting Certification Newest New Test Camp

Free PDF GCX-SCR - Genesys Cloud CX: Scripting Certification Newest New Test Camp

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Tags: GCX-SCR New Test Camp, Exam GCX-SCR Simulator Online, GCX-SCR Test Question, GCX-SCR Exam Score, GCX-SCR Test Registration

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Genesys GCX-SCR Exam Syllabus Topics:

TopicDetails
Topic 1
  • Actions in Scripts: This section of the exam covers candidates' skills with scripts that allow for specific operations to be carried out during a customer interaction. Users must understand how to configure secure pause actions, set screen pop data actions, and invoke secure flows.
Topic 2
  • Overview of Scripting: In this section, the focus is given to scripting in Genesys Cloud which involves various fundamental design tasks essential for building effective customer interactions.
Topic 3
  • Script Editor Interface: This section covers familiarity with the layout and various components of the editor that is essential for efficient script development.
Topic 4
  • Variables in Scripts: Variables are a critical aspect of scripting in Genesys Cloud. This section covers adding script variables for creating dynamic content in scripts. Additionally, users need to understand the difference between input and output variables to handle data flow within the script effectively.
Topic 5
  • Script Management: In this section, focus is given to script management which involves ongoing tasks such as editing and deleting scripts as necessary.

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GCX-SCR New Test Camp & Genesys Exam GCX-SCR Simulator Online: Genesys Cloud CX: Scripting Certification Latest Released

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Genesys Cloud CX: Scripting Certification Sample Questions (Q46-Q51):

NEW QUESTION # 46
You are a contact center administrator responsible for managing scripts. When you attempt to delete a script from the Scripts page, you encounter an issue preventing the deletion. What might be the potential reason preventing the script's deletion?

  • A. The script contains critical information.
  • B. The script is shared with other administrators.
  • C. The script is locked for editing.
  • D. The script is assigned to an outbound dialing campaign.

Answer: D

Explanation:
In Genesys Cloud CX, a script cannot be deleted if it is currently assigned to an active outbound dialing campaign. The system prevents deletion to ensure that ongoing operations are not disrupted. This measure protects the integrity of the campaign, ensuring that agents continue to have access to the necessary scripts during interactions.
Before attempting to delete the script, you must first unassign it from the campaign or ensure that the campaign is no longer active.


NEW QUESTION # 47
Once you set the page name in the script, you cannot change it later.

  • A. True
  • B. False

Answer: B

Explanation:
In Genesys Cloud CX, once you set the page name in a script, you can change it later if needed. The platform allows for flexibility in managing and editing scripts, including renaming pages to better reflect their content or purpose as the script evolves.
References:
* Genesys Cloud CX Scripting Documentation.


NEW QUESTION # 48
You are a contact center administrator and are required to create a script to allow agents to write data to an external CRM. Select the correct sequence.
1. Create a Script.
2. Configure the CRM integration in Genesys Cloud CX.
3. Give necessary permission to agents to view and execute data actions.
4. Configure the respective data action of the configured CRM in Scripts.
5. Enable the Data Actions property in the script.

  • A. 2,1,5,4,3
  • B. 5,4,2,3,1
  • C. 2,3,4,1,5
  • D. 1,2,5,3,4

Answer: A

Explanation:
To create a script that allows agents to write data to an external CRM, the correct sequence of steps is as follows:
* Configure the CRM integration in Genesys Cloud CX: Before any scripting can take place, the CRM must be integrated with Genesys Cloud CX. This integration setup is the foundation that allows data to flow between the two systems.
* Create a Script: Once the integration is configured, you can create a new script that will be used by agents to interact with the CRM.
* Enable the Data Actions property in the script: This property must be enabled to allow the script to perform data actions, which include sending and receiving data from the CRM.
* Configure the respective data action of the configured CRM in Scripts: After enabling Data Actions, you must set up the specific actions that will interact with the CRM, such as writing data to a contact record.
* Give necessary permission to agents to view and execute data actions: Finally, you must ensure that agents have the appropriate permissions to execute these data actions, which may involve granting them specific roles or permissions in Genesys Cloud CX.
This sequence ensures that all necessary configurations and permissions are in place before agents start interacting with the CRM through the script.
References:
* Genesys Cloud CX Data Actions and Scripting Documentation.


NEW QUESTION # 49
You are working on a complex script that has multiple stack containers and components placed inside each other. You could use the feature to make sure you've selected the correct component or container.

  • A. Validate
  • B. Debug
  • C. Container
  • D. Nesting Indicators

Answer: D

Explanation:
When working on a complex script in Genesys Cloud CX that includes multiple stack containers and components nested within each other, Nesting Indicators are a helpful feature to ensure that you have selected the correct component or container. These indicators visually show the hierarchy of components within the script, making it easier to navigate and edit complex structures.
Using Nesting Indicators helps avoid errors by providing a clear view of how elements are organized within the script, ensuring that modifications are applied to the correct components.


NEW QUESTION # 50
Which of the following correctly shows how an outbound contact's first name displays in a preview mode?

  • A. Hello [Outbound.EirstName]
  • B. Hello (Outbound.RrstName
  • C. Hello {{Outbound.OrstName}}
  • D. Hello {Outbound.EirstName>

Answer: C

Explanation:
The correct format to display an outbound contact's first name in a preview mode within Genesys Cloud CX is {{Outbound.FirstName}}. This syntax uses double curly braces, which are recognized by the scripting engine to dynamically insert variable data into the script. When in preview mode, this format ensures that the variable Outbound.FirstName is replaced with the actual first name of the contact when the script is executed.


NEW QUESTION # 51
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